Return & Exchange Policy

Please note that ALL SALES ARE FINAL. We only accept exchange returns if you received an incorrect or damaged item, which must be communicated to us within a maximum of 48 hours of receiving the order.    

Why do we have a no return policy you might ask..?

Firstly, and most importantly, we take the safety and hygiene of our beloved customers seriously. No refund means that we won’t be selling another customer a used item (even if it was just used once). We’re sure no one wants that, especially those with sensitive skin.

Secondly, considering we’re a small business, returns means extra costs and staff time, which means we would have to pass the cost back to you, the customer. Instead, we ask you to please make sure you add the right item to the basket, check all the specifications to make sure it’s exactly what you want, as well as choose the right size (where applicable).

Lastly, it's important to note that we are unable to accept returns from outside of Jordan due to the lengthy processes and customs taxes involved.

We appreciate your understanding and cooperation in adhering to our no-return policy, and hope that our jewelry pieces make you as happy as they make us!